While working a weekend shift as a guest agent at a hotel, Charlotte encountered an elderly woman who had traveled by bus from her hometown to Dallas for a critical hospital appointment. With her return transportation unexpectedly falling through, the woman’s only option was an expensive Uber ride, costing more than $300.

FM Talent CEO Dawn Hendricks shares a powerful moment of spontaneous kindness that reunited a father with his family on Father's Day. Read the full story.